Because your needs are important to us, LG DOW Polycarbonate LTD.( LG-DOW ) has different professionals including sales representatives, customer service representatives, and technical service engineers to provide the best services and technologies for customers.
Headquartered in Republic of Korea, LG-DOW has representatives in Asia Pacific excluding Japan. Our representatives are principally engaged in offering CALIBRE polycarbonate resins, providing professional value-added propositions and furnishing the after-sales services.
To meet specific needs of customers, we offer reliable services for them to perform their business in a productive and cost effective environment, and provide professional recommendation for its specialized applications. We can also suggest the option to lower the total cost through our distribution network.
SALES REPRESENTATIVES
LG-DOW sales representatives are the primary point-of-contact for all inquires and requests from customers. They identify your needs and provide the up-to-date information on the latest commercial products and services. They will search for the appropriate resources from LG-DOW and parent companies
for supports when necessary.
To develop and maintain effective relationships with customers, LG-DOW sales representatives are fluent in the local languages of customers. They understand your needs. By visiting customers frequently, they are to provide you practical business solutions. Because LG-DOW sales representatives develop and maintain broad competitive intelligence for the territory and the assigned market segments, they are ready to offer you the market supply and demand information.
CUSTOMER SERVICE REPRESENTATIVES
LG-DOW customer services representatives offer order fulfillment services. They take the full responsibility for order receipt and handling, along with follow up of orders throughout the whole order cycle. Working with carrier and manufacturing plants, they identify opportunities in day to day operations to improve efficiency and to meet customer needs.
In order to develop and maintain effective relationship with customers, the customer service representatives anticipate customer expectations and identify the best and cost-effective solutions. Because of understanding the supply chain, the order process, and various functions involved, they can normally work proactively to exceed your expectations by the level of services provided.
TECHNICAL SERVICE ENGINEER
Ever since Dow began setting up technical service functions over a few decades ago, the engineers had one goal: to lower your total cost by bringing you the technical know-how on site. LG-DOW Polycarbonate Limited inherits this excellent tradition and its technical service engineers are ready to quickly provide you technical solutions.
To meet the demanding requirements of today¡¯s plastic industry, the LG-DOW technical service engineers have equipped with in-depth knowledge over a wide range of areas including product properties, part design, mold design, fabrication, finishing operations and quality control. They can reach your shop floors to support your engineers and to tackle any possible issues by getting the basics right and paying attention to details. Please refer to the page of Technical Service for more information.
|
